Customer Support Manager

  • 100% Remote
  • Remote
  • 26 Jan, 2022

Job Summary

Responsibilities 
Working closely with the leadership team to come up with new ideas for how we can better serve our clients and executing them with little hand-holding or follow up.   
Onboarding new clients personally to make sure they get connected with the right resources to ensure their experience working with us is incredibly powerful. 
Starting and facilitating communication threads within our online community. That includes connecting people who should know each other, tagging people who might want to chime in, and organizing our forum with a clear focus on improving the experience for our members. 
Organizing and hosting live events both virtually and in-person at locations around the US and internationally. This includes scheduling expert speakers, locking down venues, coordinating logistics, and making sure the event moves forward smoothly. 
Researching and proactively bringing in top experts from outside our community, as well as smart entrepreneurs from inside our community, to host valuable training for our clients. 
Building relationships with key industry partners to lead community trainings, provide special benefits for our members, sponsor events and co-host meetups. 
Writing a compelling and valuable weekly community email highlighting the best parts of our community each week. As a little test of your attention to detail, please make sure you include the words “Orange Popsicle” in the first paragraph of your cover letter.
Help facilitate local community meetups for our members across the globe. We’ve got clients from Melbourne to Tel Aviv and few things are more valuable than helping them get together in-person. 
Become “the brain” of our support team and be the person we rely on to answer tough questions from our clients. 


Salary and Benefits: 
This is a part-time, hourly position (15-25 hours per week at $30/hr)
Flexibility to work from anywhere (remote) 
Opportunity to plan and go to epic events 
Ability to interact and build relationships with incredibly inspiring entrepreneurs from around the globe
 

Bonus Skills: 
Community management experience is not required, but is definitely a bonus. However, we’re happy to train the right candidate if you have the other qualifications noted in the section above. 
Video editing skills. If you enjoy creating funny edits of videos, that will make you stand out. 

 

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