Job Summary

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Location: Lagos

Employment type: Contract (3 months renewable)

Responsibilities

Help with Assurance support activities

 Incident management

 Assist with Problem management

System administration

 work with Billing operations

Qualifications

Bachelor level, in engineering (IT, Telecom) 

3-5 years’ experience of deploy system test and lead testing team. 

ISEB/ISTQB software testing qualifications would be an advantage 

Additional Requirements

Knowledge of Managed Service telecom operations practice

Knowledge sharing and collaboration skills

Ericsson knowledge

Delivering results & meeting customer expectations

Analyzing

Working with people

Creating & innovating

Applying expertise & technology