Job Summary

Our client specializes in the provision of solar power gadgets to consumers across Africa. They seek to hire Zonal Credit Team Leads – Kogi.

Location: Kogi

Job Purpose:

This role requires the job holder to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be, deactivate non-paying customers while giving good customer experience.

Responsibilities:

·         Support States and Region in their work with difficult arrears clients.

·         Staff Coaching and training on arrears management.

·         Manage Alternative delivery channel of payments.

·         Manage additional ad hoc tasks as assigned by the Sales Managers and Customer Finance Manager.

·         Develop a scalable credit portfolio maintenance and recovery process.

·         Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

·         Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Momo Agents.

·         Managing and maintaining the zone at a high positive credit portfolio.

·         Performing Repossession of Kits and visit to difficult arrears clients.

·         Monthly performance review and training for performance improvement with the customer finance representative team within the region.

·         Manage an increased percentage of customers making payment via alternative delivery channels.

Requirements:

·         HND/BSC Degree or diploma in a relevant field

·         2 - 3 years’ experience as a Recovery Officer

·         Experience in leading a team

·         A good proficiency of Data Analytics Tool (Tableau, SQL, Microsoft Excel).

·         Ability to work with and manage a team in rural communities.

Deadline: Dec 5 2021