Job Summary

Responsibilities

Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
Assist with on-boarding call buyers – facilitate the prelaunch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.
Troubleshoot tracking issues and help resolve discrepancies.
Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner
Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations
Run Quality Assurance checks calls for both our internal call center and advertising partners
Support Account Management through ad hoc reporting, data entry, finance requests and operations
Work within a team environment, but balance priorities and manage workload independently

Requirements

Tech savvy; comfortable using Excel and Google Sheets
Past Call Tracking Platform experience
Past CRM management & organization is a plus
Familiarity with Data Analytics and API Management experience is a plus
Must be detail-oriented, organized, and self-motivated