Job Summary

Job Location: Alagomeji, Yaba, Lagos


COMPANY OVERVIEW
Mecho Autotech is a tech-enabled automobile technicians’ aggregator, designed to provide end to end automobile maintenance services to business and individuals. Using technology, we seek to provide a seamless maintenance and repair solutions for vehicle owners across Africa.

JOB SUMMARY
The role holder should be able to act as clients’ advocate and work with internal departments to ensure that client needs are understood and satisfied. Also assist with making sales, handling clients’ complaints and improving the overall customer experience.

CORE RESPONSIBILITIES
• Operating as the lead point of contact for any and all matters specific to your accounts.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

JOB RESPONSIBILITIES
A typical day on the job will involve;
• Generating sales among client accounts, including up-selling and cross-selling of company’s services.
• Operate as the point of contact for assigned customers.
• Ensure clients receive timely updates and ensure satisfactory service fulfillment.
• Responsible for Customer adoption of technology platform.
• Keep records of client transactions and manage collections of payments.
• Coordinate with staff members required for service fulfillment to ensure consistent satisfactory service.
• Collaborate with sales team to reach prospective clients.
• Service multiple clients concurrently, often meeting deadlines.
• Develop and manage a portfolio of Key Accounts.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Assist with challenging client requests or issue escalations as needed.

REQUIREMENTS
• Minimum of a Bachelor’s degree.
• 2-4 years Proven experience as an Account Manager.
• Intermediate Proficiency with Microsoft office suite.
• Ability to manage multiple projects/relationships.
• Account Management or revenue generating Experience is a plus.
• Excellent written and communication skills.
• Excellent time management skills.
• Experience in startups is a strong plus.