Job Summary

Job Description
As a member of the Customer Success team at HigherMe, your drive, empathy, intelligence, problem-solving, and project management skills will constantly be utilized. You’re the type of person that thrives in a fast-paced environment, can’t stand having free time, and can manage your time flawlessly.

Our Customer Support role is the first line of defense for resolving inquiries from both Customers and Applicants, which means you’ll have the opportunity to wear a ton of hats. You’ll also be expected to actively contribute and further the team’s processes and procedures. However, ultimately your entire role centers around ensuring that clients receive immediate attention and care.

Requirements

French language fluency (written and spoken)
2+ years of experience working with clients or customers (this includes retail and hospitality management, software support, customer success, and sales)
2+ years working in restaurants or fast food. Bonus if you have experience at Tim Hortons or other top fast food brands
Undeniably strong work ethic – this is a demanding job and merely doing the minimum to get by will not lead to success
Excellent time management skills
Expert level relationship building skills
Tech-savvy and easily learns new technology (Microsoft apps, Google apps, web apps, mobile apps)
Strong attention to detail
A positive attitude which translates across all interactions (client and internal)