Job Summary

Folixx Hospitality needs an ambitious and energetic Business Manager to help design and implement business strategies to promote the attainment of our goal. (S)he will be at the front of our Lounge Business Unit. The goal is to drive sustainable financial growth through this role.

Responsibilities:

Coordinating and overseeing daily restaurant management operations

Motivate staff to provide excellent customer service and treat all staff matters

Control operational costs and identify measures to cut waste

Maintaining the restaurant’s revenue, profitability, and quality goals

Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction and regularly review product quality

Respond efficiently and accurately to customer complaints

Ensure the availability of all items in the restaurant

Assessing and improving profitability, profit, and loss marginalization

Conversant with market price, manage operating costs in accordance with budgets

Ensure compliance with sanitation and food safety regulations

Manage the restaurant’s good image and suggest ways to improve it

Create detailed reports on weekly, monthly, and annual revenues and expenses

Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary

Any other duties assigned by Management

Requirements and skills:

Minimum of 3 years of experience

Proven working experience at a Management level in the Hospitality industry is an added advantage

Proven sales track record

Proficiency in MS Office

Proficiency in English

Market knowledge

Excellent written and spoken communication skills

Great negotiation skills

Ability to build rapport/interpersonal skills

Time management and planning skills

Numeric disciplines. BSc/BA in business administration, sales, or a relevant field