Job Summary

Responsibilities

Create and curate brilliant content that customers will love
Monitor and identify opportunities to optimise content across your squad
Provide expertise to design and deliver digital experiences for new and existing products and services
Ensure and champion a user-centred approach to all the content you create
Collaborate closely with Research, Product, Proposition, Design, SEO and Marketing to to ensure our content is evidence based, user centred and continually optimised
Identify content opportunities to test and learn
Take part in user research sessions and be able to work with multidisciplinary, agile teams to contribute to an overall user experience

Requirements

Digital copywriting for structural and editorial content
Subedit and proofread content
Usability and accessibility best practices
Use of customer insight to drive improvement in customer satisfaction metrics
Digital copywriting for structural and editorial content
Expertise in stakeholder management
Developed a team and individuals using OKRs & development plans
Experience of various Content Management Systems