Responsibilities
Respond to creator tickets via chat and email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect We respond to creators within the first 2 minutes of live chat
Migrate creators (downloading/uploading content, setting up courses, importing customer lists, etc…) who need some help switching over from other platforms
Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status in Basecamp
Answer any and all creator questions about our product, as well as coach them toward making their first sale
Keep your finger on the pulse of our customer base and help our team understand what our creators are thinking and asking for
Requirements
Really, really, really good writing skills, who can rewrite this bullet to make it sound better
Tech skills and comfort troubleshooting anything our creators throw your way
Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss
Support experience. You know what it takes to make customers happier than they were before they met you