Job Summary

Responsibilities

Passionate about technology: enthusiasm for how it works, how to use it, and everything in between
Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
Educates your team members about products, while independently keeping your own technical know-how up to date
Increases customer delight through extraordinary customer service
Understands grammar and appreciates the Oxford comma
Demonstrates empathy through verbal and written responses
Monitors and responds to Facebook posts to encourage engagement and resolve issues
Leads customers toward the right products, upsell, and/or help schedule a call with our sales team
Team oriented and enjoys working with others to find great, out of the box solutions
Experience with photography is very beneficial! Instructing others how to use both an iPad and a DSLR style camera is an incredible benefit for succeeding in this role.

Requirements

Technical Support
Customer Service
Hubspot / Zendesk
iOS
macOS
Windows
Photography