Customer Solutions Architect

  • 100% Remote
  • Remote
  • 14 Dec, 2021

Job Summary

Requirements

  • Ability to define implementation scope and provide estimates on the effort required to build the solution
  • Has delivered Architecture documents on solution technical design, application design, Integration, non-functional requirements, deployment approach
  • Experienced in interacting with sales teams in designing and estimating solutions, software, or services
  • 5+ years of architecture and design of complex applications, particularly Enterprise SaaS Applications
  • Good working knowledge of at least one major cloud platform

 

Nice to have

  • We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required, but if you do have retail experience it will bring a ton of value to our customers and business.
  • Proficient in productivity applications such as Basecamp, Microsoft Office, Google Apps, Slack, etc
  • Ability to effectively communicate to, present to, influence or befriend all levels within an organization. Great at asynchronous communication.
  • Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
  • Team player with excellent collaboration skills to build relationships across the company with both ours as well as our prospective customers.
  • Self-motivated, dependable, and dedicated.

 

The ideal candidate:

  • Willingness and ability to travel, the role is expected to travel up to 75%
  • Is passionate about retail and/or understands the fundamentals of retail operations: Bonus points if you’ve worked in Retail Store Operations before!
  • Is tech-savvy and proactive: Keeps up to date with new technologies, specifically those around Web Development, Mobile Web Development, Responsive UI/UX, and real-time data validation.
  • Has baseline design skills/good design aesthetic: You should know your way around PowerPoint, Keynote, Photoshop, and InDesign. You don’t need to be a graphic designer, but should be able to make decks easily, have an eye for detail, and recognize when fonts look wonky or logos look off.
  • Understands and appreciates UX and good product design: We’re looking for somebody who can see the big picture of where prospects are “getting stuck,” then translate that into tangible product suggestions for our development team

 

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