Job Summary

Responsibilities
Build relationships with key employees among customers through regular video calls.
Develop a high-level understanding of product features and the subject matter of CI/CD.
Own retention and upsell by ensuring the customers continue to get the most value out of our product.
Be the voice of the customer: get product feedback and relay it to relevant stakeholders within the company.
Resolve problems and handle complaints on time.
Collaborate with internal teams (product, marketing, and sales) to deliver a best-in-class customer experience.

Requirements
3+ years of proven experience in comparable customer relations or sales roles, preferably in the SaaS industry.
Experience working in the creative or tech industry where change is the norm.
Track record of achieving and exceeding renewal, retention, and growth targets.
Excellent communication and negotiation skills.
Being a natural “people person” who quickly establishes rapport and builds relationships, either in-person or online.
Strong team player who brings solutions to the table when facing challenges.
Ability to understand concepts related to software development and cloud computing.
Growth mindset, accompanied by self-motivated and a “can do” attitude.
Strong organizational and follow up skills.
A collaborative worker who is able to empathize with internal team members and customers’ needs.
Experience taking an active part in the evolution of team processes.
Solid knowledge of CRM software such as Salesforce.