Job Summary

Requirements

You’ll learn the ins and outs of Harvest, Harvest Forecast, and are associated apps and integrations through our intensive training program. You’ll become an authority on all things Harvest because to be able to help our customers, you need to understand the intricacies of our products.
You’ll engage with trial and paying customers in a variety of ways, such as email, phone, and over Zoom. You’ll help them with things like setting up their accounts, launching Harvest to their organization, demonstrating ROI, and addressing their pain points.
You’ll take your understanding of Harvest and share your know-how with our entire customer base through the development of blogs and other content (with help from the others!) to help everyone benefit from our CS team’s expertise.
You’ll help large teams onboard quickly and effectively, and make sure they have the resources they need to have very successful launch.
You’ll serve as part of the main feedback loop for our large customers to get their requests heard by our product team, and you’ll update your customers when a requested change is implemented.
You’ll be a great human, and will treat our customers with sincerity, kindness, and respect. You’ll create new ways to impress delight, and surprise them!
You’ll share your unique perspective when asked for it in various team or company conversations and discussions. As a CSM, your knowledge and insights will be immensely valuable

Requirements

You are skilled at creating strong, trusting relationship with customers and can effectively communicate with people at all levels (from IC to CEO).
You are skilled at proactively identifying customer needs - even when it is something they may not know they need (yet).
You’re comfortable operating within a small team - able and unafraid to come up with, test, and implement new ideas.
You’re an excellent presenter with great verbal and written communication skills.
You are enthusiastic about joining a CS program in the early stages - you want to help lay the groundwork for our team’s growth.
You have 4+ years of direct Customer Sucess experience.
You have a history of successfully helping customers achieve ROI and demonstrating value to your customer base.