Job Summary

Responsibilities

Field inbound sales inquiries via email and phone/video calls

Understand prospective client needs and match them with our solutions

Follow up with inbound sales leads, answering questions and developing a positive, professional relationship

Demo platform solutions to prospective clients

Work with current clients to resolve issues

Update clients on new releases and features

Collaborate with the Documentation team to create collateral

Cultivate user-feedback for better-informed development of our B2C and B2B offerings.

Regularly follow up with key clients to ensure their goals are met, nurturing for upsell as they grow in size and scope.

Create documentation to support sales activities such as quotes, proposals and contracts.

Track client needs and learn from their use cases to inform product development

Work closely with Marketing to execute surveys and lead generation campaigns

Qualifications

At least 2 years of experience in a sales or customer success role, ideally at a software company.

Ability to understand client needs and apply creative solutions.

Ability to react and adapt to new information.

Ability to develop productive relationships with prospects and clients.

Excellent verbal and written communication skills.

Excels at managing, collaborating, and communicating with a remote team (Slack, Google Drive, email, etc).

NICE TO HAVE

Dedication to client success and a desire to deliver excellent customer service

Experience setting priorities and objectives that align with the bigger business objectives.

Confidence in one’s own abilities and a desire to continually improve and grow skillset; enthusiasm in the face of challenges and ability to find the silver lining.