Customer Success Specialist

  • 100% Remote
  • Remote
  • 25 Feb, 2022

Job Summary

Responsibilities
Develop and manage contacts with our client company employees at various levels ( Ownership, CEO, GM to entry level positions) to establish a trusted advisor / go -to person
Consult with partners on a regular basis ( at least once a month) to identify staffing needs to upsell customers, as well as hear to their problems / pain-points with existing Extenteam members to update strategic plans and optimize Extenteam offerings
Work with HR and Workforce Teams to make sure clients have needed coverage
Conduct workforce analysis of our clients’ to increase buy in of a remote workforce and improve the work culture
Act as a client advocate and go to person and facilitate onboarding calls and onboard new clients
Coordinate and proactively be engaged in client onboardings
Minimize churn of clients and focus on creating value for our clients while increasing NRR for Extenteam.

 

Requirements
Experience at a BPO / Staffing Company or at a Short Term Rental / Vacation Rental / Multi Family Industry , preferably working as a vendor
Love using a CRM ( Hubspot knowledge is a plus) – and are an organized person and would log every interaction with partners and other stake holders on our CRM
Love talking to customers, or people in general and help them succeed at reaching or exceeding their goals
You are a persuasive / professional communicator – and can read the room and adjust your personality depending on the type of person you are talking to. We serve a wide range of clients ( entrepreneurs, publicly traded – VC backed companies – so the tone of the meeting may be alternating from one client to the other)
Strategic and Analytical Thinking – general understanding of strategies that drive business development for partners. Ability to analyze, interpret, spot trends, and suggest action in a simplified manner.
Entrepreneurial Mindset – we are a small company growing fast, so we want you to be part of our all hands on meetings every Wednesday – and contribute and be a part of where Extenteam is going.

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