Customer Success Support

  • 100% Remote
  • Remote
  • 15 Dec, 2021

Job Summary

 

 

Requirements

  • Ability to adapt and pivot quickly, reacting to changes in a constantly evolving organization.
  • Process-oriented.
  • Must be a people person. Someone who knows how to make others feel special. Going that extra mile for clients. It’s all about the little things.
  • Must have comfort with using a variety of software technologies. The software we use includes Front, G-Suite, Bamboo, Typeform, Voxer, HelloSign, Asana, Zoom, Hubspot, etc.
  • Must be smart and resourceful. Someone who can overcome a challenge by thinking outside of the box.
  • Must be open to embracing the entrepreneurial lifestyle.
  • Must have experience working in a fast-paced environment.
  • Must have great grammar and spelling skills with high attention to detail – no phone support is required, all text, email and chat.
  • Experience being a freelancer is considered an asset. The attitude, drive, and time-management skills to work from anywhere.
  • Someone who has the drive and determination to do a variety of work, and absolutely crush it!

 

Does this sound like you?

  • Organizer. You have impeccable attention to detail, you look to improve processes and you anticipate every eventuality.
  • Strategist. You approach a project methodically and you’re a keen problem solver.
  • Communicator. You have excellent written and verbal communication.
  • Adaptable. You thrive when you need to find solutions fast and you work fast and efficiently to get the job done.
  • Efficient. You know how to manage your time well and can help others do the same.
  • Initiative. You anticipate needs and enjoy tackling new challenges.

 

Skills that are a big plus for this role:

  • Outstanding experience working inside a Customer Support team.
  • Experience creating or working with online communities.
  • Facebook is your jam!
  • Hubspot, or other client CRM.
  • Magical multitasking skills.
  • Incredible organization and time management skills.
  • A drive to help others transform their business and life!

 

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