Responsibilities
Process and manage email support in the inbox.
Use our client CRM to document data, build reports and follow up tickets.
Support and engage with clients in our Online Facebook Community.
Optimize tooling in Support – Hubspot, Kajabi, Facebook, etc.
Develop processes and establish new ways to demonstrate high level support.
Work hand in hand with Customer Success and process client follow-ups.
Webinar follow up process and support.
Editing copy with an efficient, keen eye for detail.
Other duties as required.
Who exactly are we looking for?
What You’ll Need
Ability to adapt and pivot quickly, reacting to changes in a constantly evolving organization.
Process-oriented.
Must be a people person. Someone who knows how to make others feel special. Going that extra mile for clients. It’s all about the little things.
Must have comfort with using a variety of software technologies. The software we use includes Front, G-Suite, Bamboo, Typeform, Voxer, HelloSign, Asana, Zoom, Hubspot, etc.
Must be smart and resourceful. Someone who can overcome a challenge by thinking outside of the box.
Must be open to embracing the entrepreneurial lifestyle.
Must have experience working in a fast-paced environment.
Must have great grammar and spelling skills with high attention to detail – no phone support is required, all text, email and chat.
Experience being a freelancer is considered an asset. The attitude, drive, and time-management skills to work from anywhere.
Someone who has the drive and determination to do a variety of work, and absolutely crush it!
Skills that are a big plus for this role:
Outstanding experience working inside a Customer Support team.
Experience creating or working with online communities.
Facebook is your jam!
Hubspot, or other client CRM.
Magical multitasking skills.
Incredible organization and time management skills.
A drive to help others transform their business and life!