Job Summary

Responsibilities

Your primary responsibility will be to support MessageBird’s global customers.
You are the voice of the company and interact with our customers in a friendly, professional, and personal way.
You enjoy finding the cause of any technical problem our customers are facing and help quickly resolve or provide a solution.
Answer customer inquiries and requests through email, phone, and MessageBird’s own omnichannel solution in a timely manner.
Properly manage and document all work performed as part of ticket queue management in our ticket management system and our Help Center if necessary.
You will get the chance to work with many of MessageBird’s products and services.

Requirements
You look beyond a customer’s immediate needs, always offering to go above and beyond to help a customer achieve their goals using our platform.
You have at least 2 years supporting technical products.
You can identify where information is missing and know how to get it.
You have technical aptitude and can relay more complex technical concepts in simplified terms.
You are available to work full time.
You are available for a maximum of 2 evenings and 2 weekend days per 4 weeks.