Job Summary

Responsibilities

Handle customers’ product-related questions or technical issues via email and online chats
Provide feedback on App Store and Google Play
Guide customers through the products’ features, providing effective solutions based on their requests and needs
Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
Conduct customer interviews
Update the customer support knowledge base

Requirements

Fluent written and spoken English
Ability to tailor communication tone and strategy to specific situations
Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

Fluent in a 2nd language
Experience with Zendesk, Intercom, Jira, or other customer service software
Experience in a similar position