Job Summary

We have the exciting opportunity to grow our exceptional Service Support Team! Thanks to our continued growth, Appcues is now hiring a Director of Customer Support to lead and develop our phenomenal Support team and work with our customers, processing queries by phone, chat or email.

Responsibilities

In this role, you will lead our Support teams and the ongoing technical relationship throughout the lifecycle of our customers. This is a contributing Director role meaning you will be responsible for leadership, strategy, and guidance, as well as rolling up your sleeves and taking tickets, solving issues, and working in the queue.

Appcues is home to great people, great ideas, and great ambition. We are customer-centric (it’s part of our company Values!) and as we grow, we are looking for like-minded individuals to be part of this journey. Come and help enrich the lives of our customers.