Job Summary

A five-star hotel at Ibadan, Oyo state is looking to employ a Hotel General Manager. Details of the role are set out below;

JOB TITLE:
Hotel General Manager

JOB OBJECTIVE
The Hotel General manager is responsible for all aspects of operations at the hotel. They direct and coordinate hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owner’s satisfaction.

EDUCATION/ PROFESSIONAL QUALIFICATIONS
Bachelor’s degree in Tourism. Professional qualifications will be an added advantage

JOB REQUIREMENTS
• 5- 6 years’ experience in hotel or hospitality business
• Strong problem solving Skills
• Strong management skills, ability to appropriately delegate work and authority to others in the accomplishment of goals.

RESPONSIBILITIES
• Assigns duties to Heads of Departments and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and Heads of Departments.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
• Receives and resolves guest complaints and service recovery process.
• Ensure Adherence to all company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to hotel operating controls, SOP’s, policies and service standards.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Ensure hotel staff are provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Corporate client handling and participation in new client acquisition along with the sales team whenever required.