Guest Experience Billing Specialist

  • 100% Remote
  • Remote
  • 26 Mar, 2022

Job Summary

Responsibilities

Performing billing audits and adjusting reservation data to ensure financial accuracy. You will regularly contact guests by email, phone, text, SMS to resolve billing issues and payment inquiries based on these findings.

You will work closely with the Communications, Reservations, and Portfolio teams to ensure the accuracy of reservation reporting and to deliver expedient resolutions for payment. You will often need to work cross-collaboratively to process payments for unique reservation circumstances and long-term stays.

Some key duties of this role will be to help ensure that all billing-related transitions and activities are completed for new building transitions, support resolutions with our distribution partners, and manage the processing of long term stay payment plans.

 

Requirements

At least one year of experience in an administrative, night / sales audit, AR or billing
Skills: Proficient in Microsoft Excel and/or Stripe; accounting background preferred but not required
Excellent attention to detail and strong time-management skills; this role involves multiple ongoing processes that require superior attention to detail
You’re highly motivated and able to maintain efficiency while working independently
You’re proactive by nature and can act decisively when needed
You’re a team player who is committed to uplifting your coworkers and the company

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