Operational Manager

  • Full Time
  • Africa
  • 08 Nov, 2021

Job Summary

Location: Abuja (FCT)


Job Description

Be active in all of the field operations and work closely with respective supervisors.

Solve any technical and operational issues for Drivers and customers as required.

Relay feedback and provide suggestion to the technical team and the management team.

Perform other tasks as assigned by the management from time to time

Make strategic decisions to prioritize within functional area; guide and set goals for the overall team

Present models, findings and insights to senior management to drive business decisions.

Monitoring of ride operations.

Identifying trends and rending optimum service to customers

Establish and maintain professional friendly relationship with drivers.

Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.

Collaborate with relevant departments e.g. marketing in deploying promos and other activities

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development

Provide weekly report for all activities and department.

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

 

Requirements and Qualifications

A minimum of HND qualification

1 to 3 years experience in the ride-hailing industry.

Excellent interpersonal skills.

Good communication and computer skill.


Have a strong motivation to solve problems creatively and efficiently

Thrive in a fast-paced environment

Must be detail-oriented and organized

Must be a customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

Experience working with in a Team

Must be innovative and creative.

Must passionate about new technologies and ride-hailing.

Must comfortable with developing analytical and decision frameworks to support your strategies and decisions.

Must be a strong leader and collaborator.

 

Application Closing Date
20th November, 2021.

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