Job Summary

Responsibilities

Overseeing customer account management for directly assigned accounts, including negotiating contracts and agreements to improve profit; escalating to Director, Inbound Marketing as needed.
Developing trusted advisor relationships with key account contacts, customer stakeholders, and executive sponsors.
Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
Coordinating with internal stakeholders to provide the client weekly status updates and also providing monthly/quarterly updates on initiatives to internal and external team members.
Working to resolve challenging client requests or issue escalations as needed.
Educating the client on critical initiatives, strategies, execution best practices, or technology.
Staying up-to-date with trends to help identify opportunities for the client.
Communicating opportunities to improve the client experience with SmartBug leadership.
Consistently driving value for our clients while effectively communicating that value both internally and externally.
Other responsibilities as assigned.

 Requirements:

A minimum of 3 years experience in developing, implementing, and leading paid media strategy for various channels including AdWords, Bing, and YouTube. LinkedIn, Facebook/Instagram, and other third-party ad platforms (preferred)
Proven ability to manage multiple projects and consistently meet deadlines
Excellent organization and time management skills
Ability to lead and direct internal resources with confidence, identify and act on project issues and risks, seeing each through to its proper resolution
Solid business acumen, management, and problem-solving skills
Hands-on experience with project management systems is required; experience with Teamwork is strongly preferred
Proven relationship-building skills and communication experience
Strong presentation skills and ability to communicate with executive-level clients
Proficiency in Microsoft Office and Google Suite
Experience working remotely in similar roles is strongly preferred