Responsibilities
Looking for false negatives and false positive fraud in our system, and settling erroneously stopped donations
Tracking and documentation of payment authorization rates, decline analysis and information for reconciliation reports
Processing disputes and refunding chargebacks and fraudulent donations with payment providers
Updating Reconciliation monitoring reports
Maintaining a list of open issues by Payment Provider
Auditing open technical issues to ensure they are visible and addressed before campaigns
Maintaining and improving payments documentation
Reviewing provider invoices so they align with negotiated contract billing rates
Data gathering support for analysis
Skills and Experience:
Detail-oriented and a fact checker
1-3 years of experience
Comfortable in Excel (or spreadsheets)
Organized, efficient, and consistently meets deadlines
A team player with strong communications skills
Highly motivated and enthusiastic
The ability to work and communicate effectively within a large team distributed across multiple time zones and with varying degrees of technical proficiency.