Job Summary

Responsibilities

Looking for false negatives and false positive fraud in our system, and settling erroneously stopped donations

Tracking and documentation of payment authorization rates, decline analysis and information for reconciliation reports

Processing disputes and refunding chargebacks and fraudulent donations with payment providers

Updating Reconciliation monitoring reports

Maintaining a list of open issues by Payment Provider

Auditing open technical issues to ensure they are visible and addressed before campaigns

Maintaining and improving payments documentation

Reviewing provider invoices so they align with negotiated contract billing rates

Data gathering support for analysis

Skills and Experience:

Detail-oriented and a fact checker

1-3 years of experience

Comfortable in Excel (or spreadsheets)

Organized, efficient, and consistently meets deadlines

A team player with strong communications skills

Highly motivated and enthusiastic

The ability to work and communicate effectively within a large team distributed across multiple time zones and with varying degrees of technical proficiency.