Product Operations Associate

  • 100% Remote
  • Remote
  • 14 Mar, 2022

Job Summary

Responsibilities

Support, maintain, and improve the processes surrounding release of connections and their maintenance by working closely with product and engineering team to bridge the gap to ever-expanding customer success, solution engineering, product support and business development functions
Point of contact for triaging bugs and outages for internal tools (bugs, support, stream Slack channels) and providing the development team with clear documentation
Identify inefficiencies, propose new business processes, participate in planning and executing product roadmaps of different teams within the Connections group
Improve the effectiveness of communication and alignment within the Connections product team and stakeholders
Manage and help evolve internal Connections team documentation on product and development processes, guidelines, resources and other content

 

Requirements
1 – 3 years of experience in product management, operations, customer success or solution engineering in a tech company, preferably high growing startup
You are a self-driven, proactive problem solver that gets excited by new challenges
Someone with exceptional organisational skills, able to bring in structure and order you are able to take vague situations and shape them into processes and concepts
Excellent communication skills you’ll be collaborating with different teams, internally and externally, to give clear timelines and make the complicated sound simple
You are very analytical and data drive with ability to make data informed decisions
Someone who should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations
Someone who gets things done, is self-sufficient and wants to make an impact from Day 1

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