Job Summary

Who You Are:

You have experience working with customers, solving complex problems, and are driven to keep learning. You are a great communicator, detail-oriented, and can see a project through from start to finish. If that’s you, you might be just what we need!

What You Will Do:

Our Professional Services team is responsible for supporting our customers by managing the implementation of the Formstack solutions. This individual will help drive technical relationships with our customers by providing advanced architecture, implementation, and operational support. A Professional Services Consultant should possess analytical problem-solving skills, demonstrate initiative and pay excellent attention to detail. They need to be willing to work outside their comfort zone and be open to learning new skills. Excellent speaking and writing skills are essential and the ability to make formal presentations and speak effectively.

How You Will Succeed:

• Learn the ins and outs of the Formstack product.
• Provide high-quality Customer service to existing and prospecting Formstack Customers.
• Amending and creating Forms, Form Themes, and Account configuration.
• Creating online training materials.
• Identifying new opportunities to help assist our Customers in expansion and adoption.
• Actively utilize Salesforce and other applications for data entry and recording.
• Assist in providing demonstrations and training to customers and internal teams on the Formstack products.
• Implementation of Formstack solutions; this may involve Formstack and third-party product (i.e. databases, operating systems, web services, networking, etc.) configuration and some development.
• Assist in the creation of project plans and workflows.

What We Are Looking For:

• Minimum of 2 years work experience in a Customer Service or a SaaS Customer Service Role.
• HTML, CSS, Javascript, and/or UX/Design experience.
• Superior written and verbal communications skills (English required), coupled with highly developed interpersonal skills.
• Flexible and open to changing priorities, working hours, and managing multiple tasks simultaneously within compressed time frames.
• Acute attention to detail.
• The ability to work productively within a remote team environment.
• You are patient and excel at solving tough problems.
• You take pride in explaining and helping others understand the problem and solution.
• You’re a very fast learner, and you’re already comfortable with technology.
• You’re a hard worker; you get things done.
• You have the ability to switch gears quickly and readjust your focus appropriately

Day-to-Day Breakdown

• 30% of day: Interact with Customers to provide Formstack expertise while trialing, onboarding, or expanding usage.
• 20% of day: Utilize Formstack labs to reproduce customer configurations and develop creative solutions.
• 20% of day: Demonstrate your skills with Database, programming, or networks to successfully help Customers bring the Formstack Forms to Production.
• 20% of day: Multitask between customers as new projects are starting and existing projects and coming to a close.
• 10% of day: Updating records in Salesforce to reflect project progress and keep the team informed.

Salary: $60,000 – $70,000 USD

This is a Remote (work from anywhere) position.