Job Summary

Job Description

The ideal candidate has at least 3 years of experience managing marketing agency enterprise clients. You have experience with delivering project plans & status updates, identifying risks and setting clear expectations. You’re also familiar with conversion optimization and the inbound lead & demand generation funnel.

In this role you’ll be working with our customer success and strategy teams and will be responsible for:
Act as the primary point of contact for customer requests & issues with the ability to triage as necessary and manage communication
Increasing our velocity by setting and managing expectations regarding internal and external deliverable timelines
Managing resource tracking and budget reporting on a per-project basis
Ensure customer satisfaction by tracking and reporting on progress towards project goals and mitigating risks.

Key Competencies to be Successful at this Role
Experience coordinating marketing projects and / or agency services with large enterprise clients.
Comfortable communicating expectations and setting boundaries with clients.
Experience with Conversion Optimization & website analytics methodologies
Familiarity with lead & demand generation strategies and tactics
Hands on experience with Notion or similar project management solution
Self-motivated and resourceful, positive and prepared to handle juggling multiple projects with various deadlines while keeping high attention to detail.
Attention to detail, places an emphasis on organization and structure.