Job Summary

Requirements

The Receptionist is expected to: Protect the legal, financial and moral well being of the dealership; Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;

Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval; Be a teacher to supportthe efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service

Primary Duties:

Ensure maximum productivity, customer service and cost control

Achieve customer service satisfaction standards while facilitating incoming calls and traffic

Effectively greets, communicates and guides customers to appropriate departments for assistance

Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members

Effectively communicate with and perform all job duties requested by management

Operate with integrity

Demand the highest ethical standards from self and others Set an example of good attitude and professionalism, including a neat, orderly and safe work environment

Communicate and help resolve customer complaints and adjustments

Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities

Required to operate equipment in a safe manner at all times

Perform other duties as required

Competences

Customer Service--the individual understands his/her role in providing excellent customer service through the defined processes which promoteefficiencies, fairness and cost effectiveness

Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality

Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance