Job Summary

Responsibilities

You will be the front line of intake and routing for customer emails including sales requests and renewal questions. You will become fluent in a number of systems, including internal license management and e-commerce systems, Salesforce Sales Cloud and Salesforce CPQ, and Zendesk. You will be responsible for creating the correct licenses for customers, collecting and recording payments, and ensuring orders are properly processed, recorded, and fulfilled. You will also be responsible for ensuring the hygiene of the data you encounter, which will originate from multiple sources, is complete and clean when moved into Salesforce.

You will also assist Business Operations with integrating data from newly-acquired companies into Salesforce. 

Besides working closely with Operations, Sales, and Customer Support, you will serve as liaison to the Support team to assist with the handover to Support post-sale.

Requirements

1+ years experience in Software sales or sales operations
Salesforce experience preferred
Experience working closely with Sales teams
Experience working cross-functionally and prioritizing high-impact activities.
Exceptional presentation, communication and organizational skills
Ability to work within all levels of an organization with strong interpersonal communication skills
Fast learner with strong technical aptitude
Must have high ethics, integrity, and humility and have a desire to be part of a rapidly growing organization
Mastery of Microsoft Office and G Suite Applications
Friendly and competitive personality
Ability to work effectively in a team environment 
Self-motivated to take initiative and ownership of new opportunities