Job Summary

The goal of this role is to ensure all online leads are attended to and conversation of engagement to sales and generation of revenue.

JOB RESPONSIBILITIES:

•    Answering incoming calls and manage all sales inquiries helping them resolve any concerns or questions they may have in a professional manner.

•    Sending daily report of leads and action plans. 

•    Performing data entry duties in regards to metrics, sales figures and other key data.

•    Creating and processing sales in a timely manner.

•    Reporting any unusual activity to the team when needed. 

•    Ensuring all sales are attended to and shipping information is passed to logistics department. 

•    Maintaining an accessible and organized filing system of prospective customers. 

•    Providing assistance to management team members and executives as needed.

•    Computer literacy: In addition to data entry and typing, Sales Support Specialists need to have knowledge of basic spreadsheet and word processing creation software. 

•    Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly. 

•    Customer service: Sales Support Specialists should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers. 

•    Fluent Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products. 

•    Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders.

REQUIREMENTS:

•    HND/BSC in any relevant field

•    Candidates must have cognitive working experience in IT Sales (Laptops & Gadgets) 

•    Minimum of 3years working experience as a customer service or any related job

•    Customer Service certification would give candidate an edge.

•    Candidates must stay with Ikeja environs.