Senior Content Designer

  • 100% Remote
  • Remote
  • 18 Jan, 2022

Job Summary

Requirements

You’re an excellent writer. You have experience writing for technical products. You can communicate clearly and succinctly. You have a firm grasp on the rules of grammar, know how to adjust your tone for context, and create content quickly.
You have a user-centered approach to content design. You have at least 5 years’ experience working in Content Design. You craft user research to inform your writing. You know that the words we use in an interface are a critical part of the experience. You’re familiar with the process of user-centered design and you’ve worked hand-in-hand with designers.
You have experience creating and enforcing a style guide. You know that consistency is key and are able to create rules and catch when they’re broken. You know how to develop content frameworks that fit within brand guidelines and can live as part of a design system.
You might have experience writing documentation. You have experience crafting user-facing technical content or documentation. If you have experience crafting documentation for developers or other technical audiences that’s a huge plus.
You’re a strong information architect. You should have experience conducting card-sorts and creating site maps, and be able to quickly make decisions about where a new page should fall in a hierarchy. You’re familiar with structured content models and creating dynamic content experiences across multiple surfaces or platforms.
You’re experienced working cross-functionally. You’ll drive the process for creating and maintaining content across many teams. You’ll need to build strong relationships across multiple functions and work closely with Product, Design, and other roles to prioritize and scope your work.
You know how to break complex concepts into logical chunks. Zapier offers a wide range of possibilities and use cases, with more than 4,000 app integrations. You’ll need to find ways to explain difficult concepts so that anyone can understand, and work across the company to ensure we use the same language everywhere.
You’re a systems thinker. You will drive the process for creating and maintaining content across many teams. You’ll need to use systematic thinking to connect the work of other parts of the company to your own.
You enjoy being a leader and coach for others. You’ll play a big role in educating others about the importance of content design and in defining the discipline at the company.
You’re a quick study. With over 4,000 app integrations on Zapier, there’s a lot to learn. You must be able to digest a lot of information and get up to speed fast.


Responsibilities

Zapier is always changing, and with over 4,000 apps on Zapier’s platform, we have a lot of ground to cover with our documentation.
The first order of business for this role is to help the User Docs team overhaul the help center. We want our customers to have all the information they need to be successful with Zapier.
Develop structured content models to bring the right content to your target audience at the right touchpoints.
Participate in user research activities. You’ll talk to users to better understand their mental models and needs, and conduct usability and comprehension testing of the content you write to make sure it addresses those needs.
Help build and maintain a style guide and controlled vocabulary. Ensure that the content being generated for the parts of the product you support follows the style guide.
Work with Technical Writers to identify new content needs for the Help Center and collaborate with them to produce it. Reviewing content to make sure it’s accurate, relevant and matches our style guidelines.
Run content testing and research. You’ll talk to users to better understand their mental models and needs, and conduct usability and comprehension testing of the content you write to make sure it addresses those needs.
Coordinate with our editorial, marketing, and email teams to build a cohesive content strategy.
Monitor the performance of content and use that data to continuously improve it.
You’ll work with the data team to monitor usage analytics, track customer feedback to spot trends and gaps, and proactively identify new opportunities to improve key business metrics through improved content and usability.
Give, seek and receive thoughtful feedback. You’ll help others become better writers and become a better writer yourself.

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