Job Summary

Responsibilities:

Maintain high-quality customer service and professionalism at all times
Deal directly with customers and employees who have technical problems with our software, recommending and performing corrective actions
Communicate with our developers to resolve technical issues as well as work with our QA team to verify and confirm the quality of the product and issue resolution
Do callbacks regarding product inquiries and technical issues
Create invoices, Issue refunds, and process payments
Work with the customer success team to assist in resolving customer issues
Update our self-help documents so that customers and employees can attempt to fix problems themselves
Assist on-boarding team with technical knowledge during customer calls

Qualifications:

Solid knowledge of Microsoft Windows 10/11 and troubleshooting common issues, and OSX common software troubleshooting
Working knowledge of basic networking and troubleshooting
Exceptional communication skills
Ability to work in a fast-paced environment and being able to multitask
Strong attention to detail