Job Summary

Responsibilities

Establishing a foundation for customer satisfaction score (CSAT) across 2-3 products
Reviewing user feedback with PM/UX team to establish themes
Coordinating follow up user interviews & preparing interview scripts
Conducting contextual inquiry interviews
Synthesizing the incoming data and producing relevant reports
Conducting usability tests & reporting the findings
Catalyzing qualitative data capture for new features
Working closely with UX designers, developers & product team to understand human-centered designs based on your knowledge of HCI fundamentals
Organizing research data repository with appropriate topics, user personas, participants database

Requirements
1-3+ years’ experience as a UX Research or other related role
Passion in uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems based on my research
Experience collaborating with designers, developers and product team
Experience moderating sessions for mobile or web application testing (either in-person or remote)
An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions
Excellent verbal and written communication skills
Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process