Job Summary

Responsibilities

Engage with customers in a technical capacity to help them get the most value out of Axios HQ

Troubleshoot open issues for customers in collaboration with our account management team

Deeply understand the HQ product from a user and engineer perspective

Triage incoming requests, find workarounds, and identify root causes

Review and prioritize issues with the engineering team

Contribute to internal tooling around customer support

Requirements

Strong technical experience designing and implementing software solutions, ideally full-stack development

Track record of providing great customer experiences

Passion for problem-solving

Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels

Consultative approach regarding technology and product positioning to both business and technical users

Strong empathy for user experience