Job Summary

Responsibilities

Give world-class support to worldwide customers
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they're happy, loving us and our products
Involve yourself with product development, using your insight of customer's issues and use cases
Create Knowledge Base articles based on your findings

Requirements

Technical, a passionate problem-solver with a customer-centric mindset
At home with Linux, because you'll be supporting the world's best web hosting Linux-based operating system, and other leading Linux-based products
Organized, resourceful, and responsive, because you'll be working remotely, at home, or wherever suits you best