Job Summary

What You’ll Do

Show off your proficient, positive, and proactive personality in every communication with our customers—not just on email, but also on live chat and phone where thinking on your feet is key.

Be a steadfast Know-It-All when it comes to order status, product info, technical issues, pricing and more. And if you don’t know it all, you’ll know how to track it down. Fast.

Keep our customers’ accounts up to date, managing refunds or credits when necessary. Interact with customers via our internal tools as well as our social media accounts. Remember that part about solving (not deflecting) problems? Yeah, that.

Email/Phone Support with hours falling between 7am & 7pm Central Time

Who You Are

A total go-getter. You’re bored if you’re not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero. Confident.

You’re excited to be the face of Packlane to the other businesses who order with us. You’re ready to share your personality, think critically, and problem-solve from start-to-finish.

You’re into video chatting with your coworkers and you jump at the chance to collaborate with other teams at Packlane.

Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it super rewarding to turn things around with worried customers.

Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. A communicator at heart, teamwork and clarity keep you going when the work piles on.

Reliable. Accountable. Dependable. And all the other good -ables. You know what they are.