Job Summary

Responsibilities

Develop the strategy and drive the analytical agenda for the Customer Education function.
Partner across departments and teams, including other members of the Analytics team and Data Engineering, on defining and reporting key metrics performance and insights to drive success in setting and achieving goals
Deeply understand and articulate the global customer experience and competitive landscape to influence decision making through data-driven approaches
Contribute to designing and monitoring ETLs that consolidate data into consistent and reliable datasets for analysis
Educate around BI tools and drive consistent usage

Qualifications

4+ years experience in business intelligence, analytics or related functions
Strong analytical and problem-solving skills
Mastery of SQL and experience with BI reporting (e.g., Looker) and databases (dimensional and relational), including data ingestion. Some Python or R knowledge required.
Comfortable working both independently with minimal guidance and closely in a team setting
Excellent communication skills and ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
Strong project and process management with proven ability for planning, scheduling & coordinating