Job Summary

Requirements

Take complete ownership over project deadlines, budgets, and scope.

Manage the profitability of eCommerce projects by ensuring they are delivered on time, in scope, within budget, and exceed our client's expectations.

Assist with project coping and defining development and design phases.

Properly plan resources and timelines for enterprise website build projects and monthly retainer accounts.

Provide exceptional customer service to clientele and understand their needs.

Facilitate project team collaboration around research and data analysis about our clients and their industry.

Communicate and collaborate on strategy, project scope, and client feedback with in-house strategists, designers, developers, QA engineers, contractors, and platform partners.

Review deliverables with the internal team and present them to clients.

Identify client scope creep and when to follow change management procedures

Support clients with new feature requests that will enhance the project through requirements gathering, cost estimation, and timeline planning.

Proactively communicate budget overages to clients.

Maintain visibility of client project and account budgets as well as hold team members accountable for staying in budget.

Attend weekly client project status reporting meets to go over budget, timelines, and deliverables.

Request and gather assets from clients or other parties

Skills

You have experience managing or launching e-commerce websites

You have more than 3-4 years of eCommerce experience in project management

You understand the fundamentals of the SDLC process

You can demonstrate clear past success in project profitability, scoping, estimation, and timeline control

Scrum Master Certification (A Plus, not required)

Excellent logical reasoning, multi-tasking, and analytical skills

Exemplary organizational and time management skills

An ability to work in a fast-paced, deadline-driven environment

Experience in and enjoy creating and managing detailed documentation