Job Summary

Requirements

Work with a growing team of experienced developers and engineers and coordinate the deployment of ShipHero infrastructure and applications to all environments.
Manage our DevOps team, participate in architecture reviews, plan rotating on-call schedules, conduct post-mortems and planning.
Work with peers to improve observability and monitoring to maximize reliability and minimize disruption.
Document policy and procedures.
Have a hand in creating informative dashboards and presentations that deliver actionable insights about our infrastructure and projects leveraging JIRA, Confluence, Lucid Chart, and other supporting toolsets we’re using.
Inspire and motivate the team to do their best work—advocate for the tools, processes, and resources to enable their ongoing success.
Reflect on past events and continuously improve the efficiency of your team. Use data to highlight blockers and advocate for changes that will improve processes.
Drive the prioritization, planning, and execution by partnering and collaborating with teams and resources across ShipHero’s Engineering organization, in close collaboration with Customer Success, Security, and Compliance functions.
Actively collaborate with Stakeholders and Internal Business units to understand the requirements and deliver efficiently.
Drive continuous automation and efficiency in processes, tools, and operations.
Leverage industry benchmarks and AWS cloud practices to measure and improve.
Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

Qualifications:
You have demonstrated the ability to manage large cross-functional programs, projects, and initiatives driving global impact.
7+ years of experience in program management or engineering and operations, practicing DevOps and SRE.
You have managed and hired people before.
Strong verbal and written communication skills with technical and business leaders at all levels within a rapidly growing company
You have demonstrated the ability to work effectively in a multi-cultural and global environment spanning multiple time zones.
Ability to read, interpret and/or develop technical specifications, diagrams, and infrastructure blueprint
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders