Job Summary

Responsibilities

Setting and monitor SLOs for the organization, working with product and engineering teams to ensure they are met
Building and maintaining monitoring, observability, and autoscaling solutions for our own services, as well as those we purchase from AWS
Writing and maintaining production runbooks and operations documentation
Providing on-call operational support for production on a rotation
Assisting platform engineers in building new infrastructure services, and consulting with application engineers to help build fast, reliable features

Requirements

You have experience developing SaaS products in Ruby on Rails
You have 4+ years of experience operating a cloud-based SaaS product on AWS using terraform
You have a passion for fast, efficient, and reliable services
You have experience solving linux, networking, and database-level problems
You are calm under pressure and respond methodically to anomalies or outages