Job Summary

 Location: Victoria Island, Lagos

Job Description

Contact potential  or existing customers to inform them about AWABAH service.

Answer questions about products or the company.

Ask questions to understand customer requirements and close sales.

Direct prospects to the field sales team when needed.

Enter and update customer information in the database.

Preparing and sorting documents for data entry.

Entering data into database software and checking to ensure the accuracy of the data that has been inputted.

Resolving discrepancies in information and obtaining further information for incomplete documents.

Creating data backups as part of a contingency plan.

Responding to information requests from authorised members.

Take and process orders in an accurate manner.

Handle grievances to preserve the company’s reputation.

Go the “extra mile” to meet sales quota and facilitate future sales.

Keep records of calls and sales and note useful information

Requirements

Proven experience as telesales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Ability to learn about products and services and describe/explain them to prospects.

Excellent knowledge of English.

Excellent communication and interpersonal skills.

Cool-tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints