Job Summary

Core Responsibilities:

Manage communications with client-side stakeholders at all levels, including creatives and C-level

Develop rapport with our clientbase and their stakeholders, becoming their point-of-contact for our business

Administrate our sales pipeline, working closely with our game developer clients, your client relations peers, and our research teams

Support our research team in establishing and maintaining a consultative relationship with clients

Seeking client feedback post project to ensure consistently high levels of service are maintained

Grow our network of key contacts within both our existing and prospective clients

Collaborate with our researchers and client relations peers to build strategies & proposals for individual research projects

Maintain ongoing tracking of client/project/lead statuses using an existing CRM tool

Maintain essential tracking of project finances within our established process

Represent our company at gamedev networking events and online

Lead initiatives for marketing/advertising and outreach about Player Research

Contribute your skills and knowledge to develop yourself and the business

Skills/Experience Required:

Account management/solutions architect or similar experience in a B2B or B2C environment

Experience of change-management, project ownership, and independent remote working

Experience in basic administration, proposal-writing and/or financial documentation

Very strong interpersonal skills; exceptional communicator both written and verbally

Proficiency in Microsoft Office

Interest in video game development

Bonus Points:

Knowledge of product/software development process, R&D, or principles of research

Deeper knowledge of video games, as a consumer, or of game development processes

Proficiency with any digital tools that will help you in the role, such as CRM (e.g. Salesforce, Pipedrive), accounting (e.g. Xero, NetSuite) or scheduling software (e.g. Deputy, ResourceGuru)

Existing contacts in the global video games development industry