Job Summary

Responsibilities

Handle all incoming customer inquiries and concerns;
Gather and escalate player feedback and issues;
Be able to prioritize support issues while maintaining high customer satisfaction.

Requirements

3+ years proven experience in customer service and support;
With good written and verbal communication skills;
Ability to communicate clearly, concisely, and proactively;
Scalable thinking: Yodo1 is growing fast; those who think scalably advance quickly.

Preferred

Proficiency in using Google Docs and Google Sheets;
Experience working with international teams;
Able to work at least 8 hours between 3 PM and 11 PM Beijing Time;
Background in basic mobile troubleshooting is an advantage;
Passion for mobile games is a plus.