Job Summary

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

What We Are Looking For:

• Zendesk experience (not a must but a plus).
• Experience with a ticketing system, inbound ticket/email, and chat support.
• The ability to multitask in multiple browsers and browser tabs, while handling customer communications.
• Experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications.
• Experience in providing Tier 1 level tech support.
• The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.
• Experience with troubleshooting and problem-solving issues for web and mobile apps, using a very large Knowledge Base.
• A professional demeanour.
• A strong ability to show empathy and be apologetic when necessary.

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

Computer Specification Needed: 8 GB RAM needed for Zendesk usage

Note: Copy and paste the link to your browser to apply

Send your Application Letter, Cover letter and CV to:

https://jobs.lever.co/modsquad/f48c6d7c-d0a8-4eda-ab7d-831b389b851d?lever-origin=applied&lever-source%5B%5D=flexjobs