Job Summary

We’re looking for a seasoned writer who has the analytical and problem-solving skills to work through complicated UI experiences on both mobile and web. As a content designer, you’ll be expected to create clear, consistent messaging while passionately advocating for the needs of the user. You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy.

Responsibilities
As a content designer at Thumbtack, you will:

Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials and notifications
Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers and marketing team members
Demonstrate excellent communication skills and the ability to influence product decisions, team direction and strategy
Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding
Ensure a consistent voice and tone across Thumbtack product content, marketing channels and customer support
Develop content frameworks and product narratives that explain your recommendations and help partners understand the practice of content designing
Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews

Requirements

5+ years of professional writing experience
3+ years of experience in UX writing or content design
Excellent writing and editing skills
Proven ability to collaborate successfully with design, brand, marketing, research and product partners
Ability to articulate your rationale clearly
Ability to work independently, juggle multiple work streams, and deliver copy on tight timelines
Portfolio of writing samples