Job Summary

Responsibilities

Develop and maintain tools, apps, and systems that empower our team to provide an excellent support experience to our customers
Help develop code standards and best practices within the Support Systems Engineering team through frequent code reviews, sharing knowledge, and documenting how we work best
Monitor our tools and services for reliability and respond to bugs and feature requests from our Support colleagues
Serve as a technical expert within the Support Operations team to help determine team-wide priorities and levels of effort
Refine and optimize how we work by participating in sprint planning, backlog grooming, and retrospective sessions
Mentor aspiring engineers and first-time developers from throughout the company on technical and collaborative skills
As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

Requirements

You’re a solid and flexible software developer

You’re an excellent written communicator. 

You love to learn new things.

You’re creative and resourceful.