Job Summary

RESPONSIBILITIES

You will be the go-to person for our clients' during the Onboarding to ensure the Go Live process is as smooth as possible. This involves satisfying integration questions and issues as they implement our APIs.
You will develop a deep understanding about our different products and consult our clients on how they can be used to best fit to meet their business needs.
You will define project scope and deliverables directly with enterprise merchants and collaborate with internal teams to track the status of the deliverables and communicate the delivery with the customer.
You utilize your abilities to diagnose and troubleshoot the issues raised by the clients and escalate issues internally where required to find suitable resolutions.
Communicate in an open and precise manner with customers to ensure that realistic goals and expectations are set.
You will be responsible for documentation and monitoring the project progress in Jira and Confluence.

 
REQUIRED SKILLS

3+ years of experience in managing IT projects with technical challenges
A very good understanding of web services / APIs and system integrations as well as online payments processes.
Relevant knowledge and practical experience in the Payments Industry
Ability to take responsibility and organize your work and manage a high stress customer facing role.
Highly motivated and flexible team player who can share experiences and work effectively with multiple teams like Support, QA, and Product, Sales and Account Management
Soft skills to identify and alleviate conflicts though clear communication along with a pronounced sense of customer and service orientation
Ability to cooperate with a diverse set of demanding enterprise merchants, with different business goals at the same time.
Strong analytical skills and a practical approach to drive resolution when issues arise.
Ability to communicate effectively in English, in speech and writing, at a business fluency level is a must. Communication in German is a plus.