Job Summary

Responsibilities

Help our customers elevate their open source practice and success
It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator.
We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day.
We’re looking for for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical’s customers.
The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast-moving organisation.
This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success.

Requirements

A customer first attitude
Knowledge and passion for open source technology and infrastructure
Technology and SaaS experience
An ability to speak to technical customers in their language
Commitment to customer experience, across all customer segments from small to global strategic customers
Experience in onboarding, success planning, quarterly business reviews and escalation management
A track record of delivering success for your customers and for your organisation
Developing and growing talent and a track record building high achieving teams
Data-driven decision making, with a willingness to experiment and iterate
Bachelor’s or equivalent in Computer Science, STEM or similar
Written and verbal communication skills in technical discussions