Job Summary

Responsibilities

Provide email support to Shopify merchants who are having technical issues with our apps.
Assist our Tier 1 team in real-time chats wherever a technical issue arises.
Troubleshoot technical issues in our apps to find out whether the issue is a bug.
Escalate bugs and improvements to our development team.
Relay and advocate for merchant feedback received to help inform product decisions.

Requirements

You’re a problem-solver 

You’re a fantastic communicator

You’re tech-savvy

You’re open to learning

You’re detail-oriented 

You’re enthusiastic and independent 

Nice to haves
Experience with Shopify, Shopify apps or Ecommerce.
Experience using cloud-based software like Slack, Zendesk, Crisp, Help Scout, etc.
Basic HTML/CSS and technical knowledge.